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Refund Policy

Effective Date: August 29, 2025

X-Tek Academy Limited ("we," "us," or "our") provides digital educational services, including online courses, seminars, instructional videos, coaching, and related resources. This Refund Policy outlines our approach to refunds for purchases made on our website (the "Website"). Please read this policy carefully before making any purchase, as it forms part of our General Terms and Conditions.

Our Website is operated by X-Tek Academy Limited, a company registered in Nigeria with its principal place of business at 7th Avenue U Close, Amuwo Odofin, Festac Town, Lagos, Nigeria. We are supported by X-TEK - Academy for Knowledge Building, a non-profit organization based in Austria.

If you have any questions about this Refund Policy, please contact us at info@xtek.academy

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1. No Refunds for Digital Products

All sales of our digital products and services are final and non-refundable. This includes, but is not limited to:

  • Online courses and seminars delivered via platforms like Google Meet.

  • Instructional videos and downloadable content (e.g., links provided after purchase).

  • Coaching sessions.

  • Access to forums, affiliate programs, or any other digital resources.

Due to the nature of digital content, once access is granted, downloaded, or viewed, it cannot be returned. We encourage you to review course descriptions, previews (if available), and requirements carefully before purchasing to ensure they meet your needs.

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2. Exceptions

We do not offer refunds under any circumstances, including but not limited to:

  • Change of mind.

  • Technical issues on your end (e.g., device compatibility or internet connectivity).

  • Dissatisfaction with content quality or relevance.

  • Accidental purchases.

However, if you experience a technical issue preventing access to purchased content (e.g., a broken download link), please contact our support team. We will work to resolve the issue by re-providing access, but no monetary refund will be issued.

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3. Cancellations and Chargebacks

  • Cancellations: Once a purchase is completed, it cannot be canceled. For recurring subscriptions (if applicable), you may cancel future billing through your account settings, but no refunds will be provided for prior payments.

  • Chargebacks: Attempting a chargeback or dispute through your payment provider may result in immediate suspension of your account and access to all Services. We reserve the right to contest any such disputes.

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4. Payment Errors

If you believe there has been a billing error (e.g., duplicate charge), contact us within 7 days of the transaction with details. We will investigate and, if confirmed, issue a credit or correction, but this does not constitute a refund for the product itself.

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5. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review it periodically. Continued use of our Website or Services after changes constitutes acceptance.

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6. Contact Us

For questions, concerns, or assistance regarding refunds or this policy, please contact:

X-Tek Academy Limited
7th Avenue U Close
Amuwo Odofin, Festac Town
Lagos, Nigeria
Email:  info@xtek.academy
Phone: +234 813 742 8391

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Thank you for choosing X-Tek Academy Limited. As the solution for the African market, we focus on delivering value through high-quality digital education, and our success is measured by the triumphs of our students!

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