Effective Date: August 29, 2025

X-Tek Academy Limited ("we," "us," or "our") provides digital educational services exclusively through our website (the "Website"). This Shipping Policy outlines our delivery practices for our online courses, seminars, instructional videos, coaching, and related digital products. As we offer only digital content, there are no physical shipments involved. All deliveries are electronic and instantaneous or near-instantaneous upon completion of purchase or enrollment.

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Our Website is operated by X-Tek Academy Limited, a company registered in Nigeria with its principal place of business at 7th Avenue U Close, Amuwo Odofin, Festac Town, Lagos, Nigeria. We are supported by X-TEK - Academy for Knowledge Building, a non-profit organization based in Austria.

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If you have any questions about this Shipping Policy or our delivery methods, please contact us at info@xtek.academy

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1. Nature of Our Products

All products and services offered by X-Tek Academy Limited are digital in nature:

• Online Courses and Seminars: Delivered via live sessions on platforms like Google Meet. Access links and instructions are provided via email or your account dashboard upon enrollment.

• Instructional Videos and Downloadable Content: After purchase, you will receive a secure download link via email or through your login area on the Website. These may include video files, PDFs, or other digital resources.

• Coaching Sessions: Scheduled and conducted virtually, with access details sent electronically.

• Other Resources: Forum access, affiliate program materials, and any additional digital tools are available immediately through your account.

We do not ship physical items such as books, DVDs, or merchandise. If you are seeking physical products, please note that they are not available through our platform.

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2. Delivery Process

• Instant Access: For most digital products, access is granted immediately upon successful payment confirmation. You can log in to your account to view or download content.

• Email Delivery: Download links or access instructions are typically sent to the email address associated with your account within minutes of purchase. Please check your spam or promotions folder if you do not receive them promptly.

• Live Sessions: For online courses or seminars via Google Meet, meeting links and schedules are emailed in advance, usually 24-48 hours before the session starts.

• Delays: In rare cases, delivery may be delayed due to technical issues, high demand, or payment processing verification. We aim to resolve any such issues within 24 hours.

• File Formats and Compatibility: Digital content is provided in standard formats (e.g., MP4 for videos, PDF for documents). It is your responsibility to ensure your device and software can access these files.

If you do not receive your digital product or access link within the expected timeframe, contact our support team for assistance.

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3. No Shipping Fees

Since all deliveries are digital, there are no shipping, handling, or customs fees associated with our products. Any costs displayed during checkout are solely for the product or service itself, plus any applicable taxes or transaction fees.

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4. International Access

Our digital products are available worldwide, with no geographic restrictions on delivery. However, access may be subject to your local internet connectivity and any regional laws regarding digital content. Resources are offered in English and French to support our primary focus on the African market.

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5. Refunds and Cancellations

For information on refunds related to non-delivery or access issues, please refer to our Refund Policy. Note that once digital content is downloaded or accessed, refunds may be limited due to the non-returnable nature of digital goods.

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6. Changes to This Policy

We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review it periodically. Continued use of our Website after changes constitutes acceptance.

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7. Contact Us

For questions, concerns, or assistance regarding delivery or this Shipping Policy, please contact:

X-Tek Academy Limited
7th Avenue U Close
Amuwo Odofin, Festac Town
Lagos, Nigeria
Email: info@xtek.academy
Phone: +234 813 742 8391

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Thank you for choosing X-Tek Academy Limited. We are committed to delivering high-quality digital education swiftly and securely, measuring our success by your achievements in AI, programming, coding, and web design.